Shipping policy

Yuki Yoshimura Washi Studio is based in Fukuoka, Japan.  All orders are prepared and shipped from our studio in Fukuoka.

 

Shipping Destinations

We ship internationally to over 75 countries.  We are continuing to expand our markets, so if you are in a country not yet included in our markets, feel free to contact us at yukiyoshimurawashi@gmail.com and we would love to consult with you to find a solution.

Processing & Dispatch Times

In-stock items: ship within 5 business days

Made-to-order items: will be calculated at time of order and explicitly stated in the “Custom Order Contract.” 

Once your package leaves our studio, you will receive a confirmation email with your tracking number.

Shipping Methods & Delivery Times

We use Japan Postal Service for all shipments of listed products.  

Transit times: 7-10 busines days (estimated times)

 For custom orders, delivery method and times vary depending on final product and shipping methods available.

Shipping Rates

To provide a smooth and stress-free shopping experience, the listed price of our in-stock products already include:

1. Any and all customs duties & import taxes
2. Zonos prepaid import processing fees

All applicable import costs will be prepaid before shipment.

There are NO hidden fees, NO surprise customs bills, and NO additional tax payments required upon delivery.

What you see at checkout is the full final price.

For custom orders, the shipping, customs and tarif rates will vary, and will be clearly listed in the 'Custom Order Contract' prior to order confirmation and payment.

 

Address Changes & Order Cancellation

To modify your address or cancel an order, email us as soon as possible with your order number. Once a package has shipped, changes and cancellations are no longer possible (address updates must be handled directly with the carrier and may incur fees).

Delivery Issues

If your package arrives damaged, is significantly delayed, or appears lost, please email us with your order number, as well as photos of the packaging/product, if applicable. We’ll work with you to find the best solution.

Undeliverable or Unclaimed Packages

If a package is returned due to an incorrect/incomplete address, missed pickup, or recipient refusal, re-shipping fees are the customer’s responsibility.

Taxes & Customs Fees

All customs duties & import taxes are covered in our listed price.

There are NO hidden fees, NO surprise customs bills, and NO additional tax payments required upon delivery.

What you see at checkout is the full final price.