Shipping policy

Yuki Yoshimura Washi Studio is based in Fukuoka, Japan.  All orders are prepared and shipped from our studio in Fukuoka.

 

Shipping Destinations

We ship internationally to over 75 countries.  We are continuing to expand our markets, so if you are in a country not yet included in our markets, feel free to contact us at yukiyoshimurawashi@gmail.com and we would love to consult with you to find a solution.

Processing & Dispatch Times

In-stock items: shipped within 3–5 business days

Made-to-order items: varies.  Will be calculated at time of order and explicitly stated in the “Custom Order Contract.” 

Once your package leaves our studio, you will receive a confirmation email with your tracking number.

Shipping Methods & Delivery Times

We use Yamato Transport Inc. for all shipments.  

Transit times: 7-10 busines days (estimated times)

Shipping Rates

Shipping fees are calculated automatically at checkout based on destination.  All costs are clearly displayed before payment.

Address Changes & Order Cancellation

To modify your address or cancel an order, email us as soon as possible with your order number. Once a package has shipped, changes and cancellations are no longer possible (address updates must be handled directly with the carrier and may incur fees).

Delivery Issues

If your package arrives damaged, is significantly delayed, or appears lost, please email us with your order number, as well as photos of the packaging/product, if applicable. We’ll work with you to find the best solution.

Undeliverable or Unclaimed Packages

If a package is returned due to an incorrect/incomplete address, missed pickup, or recipient refusal, re-shipping fees are the customer’s responsibility.

Taxes & Customs Fees

As our products ship from Japan, international orders may be subject to taxes and customs fees in the delivery country. These costs will be billed by the carrier, and are the customer’s responsibility. 

USA:  International orders of $100 or more may be subject to taxes and customs fees. **According to the latest information, all packages will be subject to tariffs upon import at a minimum of 15%. Payment is compulsory and will be billed by the carrier. Please contact your local customs office for details.